Terms of service
Terms and Conditions
1/ Introduction
These terms and conditions govern the rights and obligations of the parties arising from a contract of sale concluded between us (hereinafter referred to as "we") and the buyer (hereinafter referred to as "you" or "buyer") through our online shop. By ordering goods on seleste.cz you agree to be bound by the terms and conditions set out in this document.
2/ Contact details
Phone: +420 774 332 342
Email: info@seleste.cz
Provider: Radim Slovák
Registered office: Na Pančavě 519, 538 51 Chrast
IČ: 01026461 DIČ: CZ7805313593
Legal form: natural person operating according to the Trade Licensing Act
Registered: Municipal Trade Licensing Office Chrudim
We are not VAT payers.
Establishment/ studio: JARA, Radim Slovák
Na Pančavě 519, 538 51 Chrast
3/ Purchase contract
An order is a draft purchase contract that is formed at the time of your acceptance of the purchased goods. The Buyer agrees to the use of remote means of communication in the conclusion of the Purchase Contract. Please note that we are not obliged to enter into a Purchase Contract, in particular with persons who have previously materially breached their obligations to us. The prices quoted are in CZK and they are final. We are not VAT payers.
4/ Damage to the goods in transit
If the goods have been damaged in transit, please do not send them back to us immediately. take a photo of the envelope/box and its contents so that you can see the packaged goods and then remove the goods and take a photo so that you can see the damage. Send these photos by email na info@seleste.cz, we then deal with the claim directly with our carrier. Complaint will be accepted by the carrier within a maximum of 3 days of delivery.
If for reasons on the Buyer's side it is necessary to deliver the Goods repeatedly or in a manner other than agreed by the parties, the Buyer shall pay costs associated with repeated delivery of the Goods, or costs associated with other the method of delivery of the Goods.
5/ How to claim?
Do you want to make a complaint? We try to approach reported complaints quickly and helpfully. Email us at info@seleste.cz, or visit the website Contact, where you can leave us a message.
The warranty period is 24 months, the invoice serves as a warranty certificate. The warranty does not cover wear and tear caused by use. The buyer is obliged to file a claim immediately after the defect has occurred. We will consider the claim in accordance with the guidelines set out in in the section Jewellery care. Please send us the returned goods properly packed against damage in transit. The costs associated with sending the claimed goods to us is borne by the customer. In the case of a positive complaint, the customer is sent back the repaired or replaced goods at our expense. The maximum period for processing a claim is set by law at 30 days. If the goods cannot be repaired, we will send you a refund within 14 days.
6/ Exchanging and returning goods
If the product you purchased does not fit, there is no problem to return it. You can return or exchange your purchase within 30 days. The condition is that the goods must be complete, undamaged, without signs of use or wear, in the original undamaged packaging. Please refer to the Terms and Conditions for detailed information. Please inform us before sending at info@seleste.cz. Than send it to our office address JARA, Radim Slovák
Na Pančavě 519, 538 51 Chrast. Upon receipt of the returned goods, we will send back the corresponding amount by bank transfer within 14 days from the date of our receipt of the returned goods. Please return the goods new, complete, undamaged, without signs of wear and tear, in original packaging. Returns or exchanges do not apply to voucher purchases.
7/ Cookies
Our online shop uses to the proper functioning of cookies. By browsing and shopping with us you agree to by storing them. Cookies allow us to develop and improve our online shop. We consider all personal information to be confidential and treat it as such. If you do not agree to the use of cookies, you can follow the instructions in your browser's "help" tab and deactivate the storage of cookies on your computer.
8/ Sending commercial messages — our newsletter
The buyer is informed about news, new products and opportunities to take advantage of ongoing promotions by regular emails. But if you don't want them, you can simply find them directly in unsubscribe from the newsletter. The seller is not obliged to send these emails to all buyers. Subscribe to newsletter you can subscribe to it regularly here.
9/ Protection of your personal data
We store customer information in accordance with the laws of the Czech Republic. By purchasing you agree to the processing and by collecting your personal data in our database. We store the information for the purpose of exercising the rights and obligations under the purchase contract, for the purpose of maintaining the user account and for the purpose of sending information and commercial communications to the buyer. We do not pass on this personal data to any other person. The exception is external carriers, to whom the personal data of customers is transferred to the minimum extent necessary for the delivery of goods.
The Seller is the controller of the personal data provided for the purpose of fulfilling the subject matter of the contract.
Identification and contact details of the controller: see section 2 - our contact details.
Purpose of processing, scope of personal data and legal basis for processing.
The Buyer acknowledges that for the purposes of the conclusion of the purchase contract, its subsequent performance (processing of the order, arranging the removal and delivery of the goods) and any resolution of rights arising from defective performance (claims), the administrator will process and store in in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, General Data Protection Regulation (hereinafter referred to as GDPR), his personal data in the following scope: name, surname, address, e-mail and telephone number (if necessary, add other data that will be processed - payment data, etc.).
The legal basis for the processing of personal data is in in accordance with in Article 6, paragraph 1, letter f) GDPR performance of a contract to which the buyer is a party.
Categories of recipients/recipients of personal data
The administrator undertakes not to provide the buyer's personal data to other entities than the following processors:
a) the contractual carrier chosen by the buyer in the order form for the purpose of delivery of goods, whereby the data will be provided in the following scope: name, surname, address, e-mail, telephone number;
b) the operator of the Heureka portal. cz for the purpose of generating and sending purchase satisfaction questionnaires within the framework of the Verified by Customers programme, in which the online shop is involved. The legal basis for the processing is in this case in in accordance with in Article 6, paragraph 1, letter f) GDPR the legitimate interest of the administrator, which consists in ascertaining the buyer's satisfaction with the purchase from the administrator. The sending of questionnaires applies to all purchasers who have not refused to receive commercial communications within the meaning of § 7 paragraphs of 3 act on certain information society services (č. 480/2004 Sb.), and is made after each purchase on the online store. The operator of the Heureka.cz portal is entitled to use the submitted e-mail address solely for the purpose of generating and sending a satisfaction questionnaire within the meaning of the Terms and Conditions of the Verified by Customers program available here: sluzby.heureka.cz/napoveda/podminky-a-dulezite-dokumenty/. The buyer can object to the sending of email questionnaires under the Customer Verified program at any time by rejecting further questionnaires using the link in the email with the questionnaire. In in case of objection, the questionnaire will no longer be sent to the buyer.
Storage time
The personal data will be stored by the controller for the period necessary for the performance of the contract (processing of the order, removal and delivery of the goods) and for the period of the statutory guarantee (24 months from receipt of the goods) or for the period of the contractual guarantee provided.
The Purchaser acknowledges that the Trustee has, pursuant to § 31 of the Accounting Act (č. 593/1991 Sb.), the obligation to keep accounting documents and accounting records (invoices) for 5 years starting from the end of the accounting period to which they relate (i.e. if you buy goods in during 2018, the invoice must be kept until the end of 2023). The administrator also has an obligation arising from § 47 of the Tax Administration Act (č. 337/1992 Sb.) keep the invoice for 3 years from the end of the tax year, in in which a tax liability related to invoice (that is, if you purchase goods in During 2018, the invoice must be kept for tax purposes until the end of 2021). The invoice contains the following personal data: name, surname and address.
The purchaser also acknowledges that the trustee has the right, pursuant to § 35 of the Tax Act on added values (č. 235/2004 Sb.) the obligation to keep tax documents for 10 years from the end of the tax year in which the transaction took place (i.e. if you buy goods in during 2022, the invoice must be kept until the end of 2032). The tax document contains the following personal data: name, surname and address.
The rights of the purchaser in relation to personal data
The buyer further acknowledges that according to the articles 15 to 21 GDPR has the right:
a) for access to personal data, which consists of the right to obtain confirmation from the controller as to whether or not personal data concerning him or her are being processed and, if so, the right to obtain access to those personal data and to the information defined in Article 15 GDPR;
b) to rectify inaccurate personal data concerning him/her; furthermore, taking into account the purposes of the processing, the purchaser has the right to complete incomplete personal data, including by providing an additional declaration pursuant to Article 16 GDPR;
c) to erasure (the "right to be forgotten"), which consists in that the controller shall without undue delay delete the personal data concerning the purchaser as soon as they are no longer necessary for the purposes of the performance of the contract, unless there is another lawful reason for their further processing;
d) to limit the processing of personal data in in the cases defined in Article 18 GDPR;
e) to data portability under the terms of the article 20 GDPR;
f) object to the processing of personal data pursuant to Article 21 GDPR.
Upon request, the administrator shall provide the purchaser with information on the measures taken in in any case no later than within one month from the receipt of the application.
In case of doubts about the processing of personal data, the buyer has the right to contact the Office for Personal Data Protection, which is the supervisory authority in this area, and to submit to the a complaint.
10/ Ownership rights of designers represented in our e-shop
All intellectual property rights such as trademarks implemented designs, photographs on www.seleste.cz remain in owned by us or our licensors.
11/ Miscellaneous
If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This is without prejudice to the consumer's rights under generally binding legislation. Please note that the information on the website is partly taken from third parties, may contain factual errors and may be updated. The Seller may change the products and services described on its website at any time. We have the right to update or supplement these terms and conditions if necessary.
12/ Custom production
(or Goods manufactured or customized directly to the Buyer's requirements, refers to especially wedding and engagement rings)
SELESTE offers the service of providing Buyers with the production of jewellery according to their specific demands. This method of custom manufacturing has a specific regime, especially in terms of concerns payments (it is in in which case advance payment is required), the delivery date (the is agreed individually and confirmed by e-mail), withdrawal from the contract and adjustments of the jewels.
With regard to the withdrawal from the Contract for Custom Manufacturing, in accordance with the provision § 1837 Civil Code, the Buyer cannot withdraw from a contract whose The subject is:
● delivery of Goods (e.g. jewellery) customised to the Buyer's requirements or for his person,
● delivery of the Jewellery, the price of which (or the price of its component) depends on deviations of the financial market independent of the will of the entrepreneur and which may occur during the withdrawal period;
Replacement of Jewellery of other desired size and other jewellery adjustments
A) commonly available on the e-shop: the Buyer is entitled to ask the Operator (in person, by phone or email) to exchange a Jewel purchased in Internet shop seleste.cz for the same Jewel by another sizes required. The operator shall grant such a request if the following conditions are met all these prerequisites:
a. the Jewellery is in stock with the Operator,
b. The Buyer has requested the replacement of the delivered Jewellery within 14 days from the date of delivery of the respective originally purchased Jewellery,and
c. The Buyer has requested the replacement of the delivered Jewellery within 14 days from the date of delivery of the respective originally purchased Jewellery, documents relating to the Jewellery in question, which he received
in his purchase, delivery and acceptance. The consumer is obliged to insure the shipment for in case of damage or loss.
d. The operator will confirm to the buyer by email whether it is able to provide the relevant to comply with the request to exchange the Jewel.
The Buyer shall bear the costs associated with the replacement of such Jewellery (this is in particular the costs associated with returning the original jewellery and sending the jewellery about new sizes). The amount of the calculated costs will be communicated by the Operator to the Buyer by e-mail. In this case, the Jewellery becomes Bespoke Goods and follows the instructionsy for goods on Order according to these Terms and Conditions.